Return & Refund Policy

Brand: Naviforce  |  Compliance: Consumer Protection Act, 2019; E-Commerce Rules, 2020

⚠️ Important Notice

We do not accept returns or issue refunds for change of mind, size preference, or minor aesthetic variations. Returns are accepted only for defective, damaged, or incorrect products — and only when a valid unboxing video is submitted as proof.

1. What We Accept Returns For

A return or replacement request will only be considered in the following situations:

  • Manufacturing defect — A fault in movement, case, dial, or strap under normal use conditions.
  • Transit damage — Product damaged during courier handling, reported within 24 hours of delivery.
  • Incorrect product — A different model or variant was delivered than what was ordered.

Key Timelines at a Glance

  • Return requests must be raised within 24 hours of delivery.
  • Approved returns will be processed and a replacement dispatched within 2–3 business days of us receiving the item.
  • Replacement delivery is expected within 4–7 business days depending on your location.

2. Unboxing Video Requirement (Mandatory)

An unboxing video is non-negotiable for any return, replacement, or damage claim. Claims submitted without a valid video will be automatically rejected.

Your video must show:

  • The sealed package before opening
  • The unboxing process from start to finish — in a single, continuous shot
  • The product being removed and inspected for the first time
  • Any visible transit damage or manufacturing defect clearly in frame
  • A visible timestamp or date indicator

No edits, cuts, or pauses are permitted. The video must be recorded at the time of delivery.

3. How to Raise a Return / Damage Claim

  1. Email us at heticleximpax@gmail.com within 24 hours of delivery for transit damage, or within the warranty period for manufacturing defects.
  2. Subject line: Return Claim – Order #[Your Order ID]
  3. Attach: Unboxing video + photos of the defect/damage + photos of the outer packaging.
  4. Our team will review and respond within 3 business days.
  5. If approved, you will be asked to ship the product to our service address. Return shipping cost is borne by the customer.
  6. We bear the cost of redelivery after repair or replacement.
  7. Use a trackable courier and share the AWB (tracking) number with us via email.

4. Refund Policy

Refunds are issued only in the following limited scenarios:

  • The ordered product is out of stock and unavailable for dispatch after payment.
  • A manufacturing defect is confirmed but no replacement stock is available.

Refunds are not issued for any other reason.

  • Refunds for online payments (UPI, card, net banking) are processed to the original payment method within 5–7 business days.
  • COD refunds are processed via bank transfer (IMPS/NEFT) and require KYC verification.

5. No Return / No Refund — Explicit Scenarios

By completing your purchase, you acknowledge that returns and refunds are not permitted for:

  • Change of mind, colour preference, or “not as expected”
  • Minor variations in watch finish, strap texture, or packaging appearance
  • Products with removed tags, signs of use, or unauthorized modifications
  • Damage caused by misuse, water exposure beyond the rated ATM, or accidents
  • Warranty claims submitted without a valid compliant unboxing video

6. Your Statutory Rights

This policy does not limit your rights under the Consumer Protection Act, 2019. If you believe your statutory consumer rights have been violated, you may:

  1. Contact us first at heticleximpax@gmail.com
  2. Escalate to the National Consumer Helpline: Call 1915 or visit consumerhelpline.gov.in

8. Contact for Payment Issues